ABOUT SHIPMENT
⭐ Where is your shop located? Where do you ship?
My shop is located in Italy. I ship worldwide.
⭐ How long is the processing time for an order to be shipped?
The time I need to prepare an order for shipping varies. For details, see individual items.
⭐ Which shipping method do you use?
I ship to EU, US and Canada via DHL Express or UPS Express.
I ship to the rest of the world via tracked and signed service by Poste Italiane (international registered mail).
⭐ DHL and other private couriers require phone numbers, why?
I ship via DHL or UPS to lots of countries around the world, and these couriers require recipient phone numbers.
This is useful in case of necessity to contact the recipient (wrong/incomplete adrress, recipient not at home etc.) and it is also useful for the recipient to customize the delivery, such as to authorize delivery without signature or for other delivery options.
⭐ What type of informations should I include my shipping address?
Before placing your order please ensure your address contains the following informations:
- recipient full name (name + surname)
- street name and number/house name and number
- other useful details (such as apt. number, attn. etc.)
- ZIP code, town/city, country, state
- telephone number
NOTE. If you are located in US or Canada, kindly note that private couriers need a physical address: you should provide a physical address at checkout, PO BOX and APO/FPO are not allowed.
For more detailed info about SHIPPING, click HERE.
For more detailed info about data retained and PRIVACY policy, click HERE.
CARE INSTRUCTION
For a long-lasting life of your jewels, see the tips below:
⭐Avoid perfumes, lotions, oils and intense sweat directly on the jewel to prevent natural tarnishing.
⭐Remove your jewels before you shower, sleep and exercise.
⭐Avoid water on the jewel, try to dry it quickly if it happens.
⭐Avoid sea water or swimming pool water on your jewels.
⭐925 sterling silver jewels are shipped with a special polishing cloth to clean them.
CHAIN TYPES: GOLD PLATED, GOLD FILLED OR VERMEIL JEWELRY?
⭐GOLD PLATED has a base of some other metal, such as brass, covered with a thin layer of gold with electroplating. It can tarnishes easily.
⭐VERMEIL is sterling silver electroplated with a thin layer of gold, at least 2.5 m. It can tarnishes.
⭐GOLD FILLED has a much thicker layer of gold over the base metal. This makes a big difference in terms of the jewelry’s ability to resist wear and tear long term. A thick layer of gold is bonded to another metal, usually brass. The gold layer is 5% of the total weight. Gold-filled jewelry is a great economical alternative to solid gold. If taken care of, it can last as long as solid gold and won’t tarnish or rub off; however, gold-filled jewelry does require more maintenance than solid gold.
GIFT WRAPPING AND PACKAGING
⭐All my jewels and creations are shipped in simple, romantic kraft boxes completed with washi tapes, ribbons and other cuties, ready to be gifted.
⭐You can choose the "gift wrapping" option by paying an extra to receive a special gift wrapping.
⭐Due to popular request, all orders are shipped WITHOUT receipt and price.
Invocies are sent via e-mail.
ADDITIONAL INFORMATIONS
⭐I am happy to accept custom orders. As soon as I have enough information on your request, I'll provide you with a price quote and estimated date the product will be shipped prior to getting started on the piece. The estimated ship date is what it states, an estimate. With handmade items and a small shop, unforeseen circumstances can arise and I do ask for your flexibility in these times.
⭐Comunication is the key for a perfect transaction: if you have doubts or questions, if you are not satisfied with your purchase or for other reasons, contact me and I'll be happy to consider your requests and find the best solution for you.
